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(800) 989-5101

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Frequently Asked Questions


Looking for answers? We have them listed below.

Why should I purchase a walk-in tub or shower?

Safety. Independence. Convenience. Comfort. A walk-in tub or shower features several therapeutic advantages, easy access and safety bars to prevent dangerous falls, and the freedom to bathe on your own.

A walk-in tub or shower improves your quality of your life. You deserve safety, independence, convenience and comfort in your bathing experience. You deserve a walk-in tub or shower.

I am interested in a walk-in tub, what are the next steps?

We encourage you to sign-up to receive a free brochure.

Please Schedule a free, no obligation, in-home consultation. One of our safety consultants will provide you a detailed estimate, including the price of installation.

How much does a walk-in tub or shower cost?

We are proud to maintain a lower than average price for all of our products. To request a Free estimate, please complete the form and a representative will follow-up with you.

Our free estimates include the price of the installation of our walk-in tub or shower and our lowest price guarantee. We assure you that the price for the work specified during your in-home consultation is the lowest price available*. And if you find a lower price, we will refund the difference plus $100 within 30 days of the written agreement. **

*Based on equal quality of material, features, workmanship, warranty, country of origin, liability insurance, contractor reliability and other specifications

** Certain Conditions apply. Please contact us for more information regarding our Lowest Price Guarantee.

Do the walk-in tubs come in more than one size?

Yes. Designed for senior citizens, those suffering with disabilities and mobility impaired, we tailor our walk-in tubs to your specific needs. Based on your space requirements, plumbing & electrical specifications, hot water supply, accessories and other factors, we will recommend a walk-in tub that is appropriate for you.

To eliminate the need for any renovations, our walk-in tubs are available in different sizes . We also offer different options to cater to your bathroom space and local installation.

How does the installation process work?

Our customer service representatives will call you to arrange a time to fit your schedule. The installation process can be completed within 1-2 days. You can avoid any additional cost of remodeling, because we are a one-stop-shop helping make this process as simple and seamless as possible for you and your family.

We start by removing your existing tub and disposing of or recycling it. Certified and fully insured, our highly trained installers guarantee proper installation. Upon completion, we thoroughly clean everything from the install in your bathroom and home. All of our work is 100 percent guaranteed so that you can enjoy your improved bathing experience.

Why should I trust your installers as opposed to myself or another plumber?

Our installers are trained and certified in walk-in tub and walk-in shower installation. They continually attend regular training sessions and we stand 100% behind our work. Our installation is included in the price, so you don’t have to do-it-yourself or search for the right plumber. As members of the International Association of Plumbing and Mechanical Officials (IAMPO) and National Association of Home Builders (NAHB), we set the standard in our industry.

Our strict standards allow us to guarantee 100 percent of our work. We carefully screen and background-check all of our licensed dealers and installers.

Every installer is rigorously trained on proper tub and shower removal and walk-in tub and shower installation, respecting you and your home. You can trust your bathroom to our certified installers no matter where you live.

How can you guarantee 100 percent of your work?

We are proud to be associated with several reputable companies and organizations, including the Better Business Bureau and The Ease-of-Use Commendation by the Arthritis Foundation. Manufactured in America, all of our products carry a best in class lifetime warranty. Our walk-in tub is also UL listed and certified by the CSA for both the US and Canada.

Safe Step Walk-In Tub Company is committed to you. We take pride in being with you every step of the way. Our primary concern is your health, safety and comfort. And we stand behind this commitment with great confidence and guaranteed work.

What makes your warranty best in class?

We recognize when you purchase a walk-in tub or shower, you are investing in your safety and your home. We give you a return on that investment with exceptional coverage of our products, at no additional cost.

You can’t find a better warranty on a comparable walk-in tub for the same price. Our comprehensive warranty protects your new Safe Step Walk-In Tub for life.

What is really covered under my warranty?

Our Lifetime Warranty covers your walk-in tub and shower, including any manufacturing defects. Our Warranty covers the tub, the tub’s door seal and the faucets. In addition, we offer a lifetime warranty on all water pumps, blowers and heaters.

Who do I contact if I need a repair or my tub or shower is not working properly?

If you need assistance, please contact our service hotline. We are always available when you need us- before, during or after installation.

Can I install a Safe Step Walk-In Tub or Shower in my rental apartment?

Unfortunately we cannot. A Safe Step Walk-In Tub requires the removal of your current tub. If you have any questions about installation, please first check with our customer representatives or your local dealer.

Does the Veteran Affairs cover the cost for Veterans?

The Home Improvements Structural Alterations (HISA) program states Veterans with service-connected disabilities or Veterans with non-service-connected disabilities may receive assistance for any home improvement necessary for the continuation of treatment or for disability access to the home and essential lavatory and sanitary facilities.

The HISA doesn’t cover assistance for a spa, hot tub or jacuzzi. For more information, contact a Veteran Affairs representative or visit HISA.

Will Medicare or Medicaid help with the purchase of my Safe Step Walk-In Tub or Shower?

At this time Medicare and Medicaid do not cover the cost of a walk-in tub. But please contact your Medicare or Medicaid representative first.

Medicare only provides assistance for Durable Medical Equipment (DME). A walk-in tub is not considered a DME, but a convenience rather than a medical necessity. In addition, Safe Step Walk-In Tubs are available for anyone and not exclusive to Medicare beneficiaries or adults with special needs.

Does Safe Step offer any sort of discounts or rebates for walk-in tubs?

Yes, we offer discounts and rebates to help lower the costs associated with your walk-in tub.

Safe Step provides a Helping Hands Rebate for $750 off per person for your walk-in tub or shower. If your loved one suffers from arthritis, nerve problems, diabetes, sciatica or a variety of other health issues, you may qualify for up to a $750 rebate or $1,500 per household.

We also offer Senior Discounts, Veteran Discounts and more. TO see if you qualify for any of these discounts please contact us at 800-346-6616.

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Regardless of your age or mobility; a safe, stress-free bathing experience is within your reach. Don't compromise on your cleanliness, safety or independence again! Schedule your free consultation today. A Safe Step Specialist is waiting to speak with you.